Here are a few of my most frequently asked questions--in case you’re wondering the same things.

Don’t see what you’re looking for? Please feel free to hit reply or call my receptionists at (306) 382-7447.

Remind me, how do I book an appointment?

Here are the two ways you can re-book:

Via Online Booking:
You can book in with me here.

Via Phone:
My receptionists would be happy to book you in. Give us a ring at (306) 382-7447.

How frequent will follow-up appointments be? Should I plan ahead?

Although the frequency of appointments will depend on the specific case, I usually suggest that new patients plan to follow-up at 4-8 week intervals for several sessions until your treatment plan is well underway and you are continuing to see steady improvements. Together, we will then decide how best to begin spacing the appointments as you move to a maintenance phase of care. I may also suggest shorter check-ins (e.g. 10-20 minutes) between appointments as needed, often done by phone or video consult.

This is why I sometimes suggest booking two follow-up appointments in advance, to secure your spot in my schedule, depending how far we are booking out. When rebooking you at the end of an appointment, we may also place you on my waitlist for an earlier appointment if I would like to see you sooner than my schedule allows at that time. Then we give you a call as soon as anything opens up!

How long should I book for? 

After your initial 75 minute appointment, most appointments are booked for 45 minutes until we find that 30 minutes will suffice. For children, 30 minute follow-ups are usually sufficient. If using our online booking system, please book for the amount of time I suggested at your previous appointment to allow for adequate time to address your health concerns.

If you need more time with me than you booked in for, you will have to re-book for another day. In order to respect all patients’ time, I strive to not run behind. However, if my schedule fortunately allows for us to extend the appointment, you will be billed accordingly for the full appointment length.

Where do I find my treatment plan or other files Dr. Willow shares with me?

I use a secure and convenient prescription and dispensing platform called Fullscript. I make an account for you when I prescribe your initial treatment plan. For any treatment plans with supplement prescriptions, you will find them on this platform, including patient handouts. For sharing of lab results and handouts or changes to your treatment that do not include new product prescriptions, these will be sent securely through your Jane clinic account, which is created for all patients when they book with any Lead practitioner. Either way, you will receive an email notice prompting you to log into your Fullscript or Jane accounts to view.

I have some questions or updates but I don’t think I need an actual appointment. What are my options?

I offer shorter appointment times for this reason: 5-, 10-, 15-, and 20-minute appointment slots. These can be viewed on our online booking system but are only bookable by calling reception at (306) 382-7447.

If you need more time with me than you booked for, you will have to re-book for another day. I value all my patient’s time, which is why I strive to keep appointment times on track. However, if my schedule allows us to extend the appointment, you will be billed accordingly for the full length of the appointment time used.

I strongly encourage you to reach out immediately when you have a question or concern. It is my intention to get you feeling better as soon as possible and I want to deal with any possible confusion or setbacks that may be getting in your way.
I can’t support what I don’t know, so I ask all patients to fully invest in the treatment plan given to you and ASK, ASK, ASK when you need help! My receptionists are my eyes and ears, please let them know a bit about what is going on so we can best assist you. I keep some time in my schedule for acute needs and we strive to get you asap.

I’m an existing patient with an acute concern but don’t see any openings in the next few days, what can I do?

Give us a call at (306) 382-7447 and we will try our best to get you in in a timely manner. The reception staff are my eyes and ears so make sure you communicate with them what is going on, especially if you think you could be having a side effect of treatment. We also have a wait list you can be placed on and we prioritize the acute needs of existing patients. I keep some time in my schedule for acute needs and we strive to get you asap.

I’ve booked an appointment, but I’d love to get in sooner. Do I have any options?

Yes! We have a wait list that you can be placed on by calling our reception at (306) 382-7447. When an appointment opens up, we will give you a call! 

I’m interested in Acupuncture, but I don’t want Naturopathic care. Can I see you for Acupuncture

Yes. Existing patients can book acupuncture-only appointments after their initial consultation has been completed.

Do you offer direct billing to insurance? What forms of payment do you accept?

Yes! We do offer the convenience of direct billing. To utilize this added service, please make sure you provide the appropriate insurance documentation at your initial visit. For virtual initial visits, we prefer to have this set up ahead of your appointment time; otherwise, you may bring the appropriate documentation to your initial visit. Not sure what to bring? Reception can clear up any questions at (306) 382-7447. In order to use this service, we require a credit card to be securely stored (encrypted) in your patient file in order to cover any outstanding balances for services rendered but not covered by your extended health insurance.

Not comfortable with that? No problem, we accept cash, cheque, debit, and credit. You can pay the traditional way and self-submit to your insurance plan.

**For my online clinical dispensary (Fullscript), only credit cards can be used to purchase supplement prescriptions.

Where are you located?

You can come visit me in clinic at #20 - 214 Joseph Okemasis Drive, in Saskatoon, SK, S7N 1B1. The clinic is located just off of College Drive & McKercher Drive on the corner of Packham Avenue & 105th St. in Sutherland (just south of Creeway Gas).

Otherwise, from the comfort of your home (for virtual visits)!

Do you have easy parking? Is it free or paid?

Yes! We have a huge lot in front of our clinic. You shouldn’t have any trouble finding a park. One less thing to stress about. And yes, it is free!

How can I cancel or reschedule my appointment?

You can cancel or reschedule your appointment by logging into your account here, or by giving us a call at (306) 382-7447. 

What is your cancellation policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in my day that could have been filled by another patient, especially because I always carry a waitlist. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice or miss their appointment will be charged the full appointment fee.

As an added service, you can choose to receive a phone call 24 hours prior to your scheduled appointments, however, we suggest opting in to the 48 hour text or email reminder so you can have enough advance warning to cancel under the policy time, if needed.

I need a refill on my supplements. How can I order more?

For existing patients, you can access my online, clinical dispensary (Fullscript) here. Simply order from your online prescription and they will ship to your home (or work) - whatever is most convenient!

Having issues signing in or ordering from your Fullscript account? You can give them a call, email their support line, or even start a chat (see here). If you’re really not sure, give us a call at (306) 382-7447 and we can help get it sorted out.

Do you offer virtual appointments?

Yes! We are happy to offer telemedicine appointments to anyone who is a resident of Saskatchewan. Options include phone or video consultation. You may book a telemedicine appointment by choosing from our telemedicine options on our online booking page, as well as by calling the clinic at (306) 382-7447 and indicating phone or video preference upon booking.

How much does it cost to work with you? Can I get coverage for my Naturopathic visits?

I believe health is our greatest asset and well worth investing in. Health is a life-long process and it doesn’t happen by chance.

If you have extended healthcare benefits that cover licenced and registered naturopathic doctors, you should receive reimbursement for at least a portion of the visit fee. I also offer direct billing to insurance companies.

Visit my online booking page to see current fee schedule. 

Email fees - if responding to your question(s) requires me to open your chart, you will be charged according to the fee schedule outlined above. If you prefer, please book a short appointment (5-20 min), e.g. phone consultation.

Please be aware that the time allotted for your visits may include the time that the doctor spends preparing your file before and after your visit.

For descriptions of each appointment type - please see here.

If you need more time with me than you booked in for, you will have to re-book for another day. In order to respect all patients’ time, I strive to not run behind. However, if my schedule fortunately allows for us to extend the appointment, you will be billed accordingly for the full appointment length.

Cost of treatments (e.g. nutritional and herbal supplementation) and diagnostic/laboratory testing vary.

For your convenience, we have an online dispensary, Fullscript. You are welcome to purchase your supplements online from Fullscript or at any other location of your choice! Only supplements and products are subject to HST.  The rest is tax free!

You prescribed specific supplements, but can I purchase something locally or made from another company?

Of course, you can purchase your supplements wherever you choose. However, there are several crucial factors to consider when choosing a supplement, such as the quality and the specific form and dosage of the nutrient/herb(s). Supplement quality is a hugely important issue. There have been many instances of supplements not containing what they claim to, containing contaminants they are not supposed to (including ones that can be harmful), cost-cutting with cheaper nutrient types/forms, and overstating health impacts. You also have to beware of fake knock offs of professional or high quality brands (this is an issue on Amazon for example).

When I make supplement recommendations, I have considered:

- The quality of the product (e.g. does the company send batches for independent, third party testing to ensure they contain exactly what’s listed on the label and aren't contaminated?). Possible contaminants that are not listed on labels include solvents, bacteria, yeast, mold, melamine, heavy metals, agricultural chemicals, aflatoxin, dioxins, PCBs, and even pharmaceuticals.

- The specific form of the nutrient or herb, which is necessary for its intended purpose (e.g. magnesium oxide is useful only as a laxative while magnesium bisglycinate helps treat muscle tension, headaches, sleep issues, stress and anxiety, and more) as well as it’s degree of bioavailability (i.e. how much of that nutrient or herb is actually available to be absorbed from the intestines and utilized by the body?). Some nutrient and herb forms have very poor bioavailability and therefore aren’t effective.

- Whether the supplement contains the bio-active form of the given nutrient (e.g. supplemental vitamin B6 is commonly available as pyridoxine; however, the pyridoxal-5’-phosphate (P5P) form is a match for the active form that the body uses and may be more helpful in certain situations).

- If the nutrients are in their synthetic vs natural forms (e.g. folic acid, the synthetic form of folate, is commonly found in less expensive supplements and is used to fortify foods. It isn’t as easy for the body to utilize and for some individuals may even interfere with proper folate metabolism).

- What inactive ingredients are in the supplement. Sometimes these inactive ingredients are used to help enhance the delivery of the nutrient to where it needs to go in the body or improve how well it works in the body, but other times they are just fillers and additives, artificial flavorings or colors that are added to add bulk or improve shelf-life.

- Whether it is free of potential allergens (e.g.contains no wheat, gluten, nuts, peanuts, sesame seeds, sulphites, mustard, dairy, soy, eggs, fish, shellfish or any animal byproduct).

- That the product is guaranteed against rancidity (e.g. omega-3 fatty acids can become rancid if not adequately protected; appropriate expiry dates, storage conditions, and stabilizing ingredients need to be considered).

Do you offer email consultations?

No, email is not an ideal form of doctor-patient communication and can solely used to clarify questions pertaining to current treatment plans. For inquiries that require a lengthy response, a change to a prescription, or address a new health concern, a phone, video, or in-person appointment is required.

Email fees - if responding to your question(s) requires me to open and update your chart, you will be charged according to the fee schedule outlined above. If you prefer, please book a short appointment (5-20 min), e.g. by phone consultation.